Got questions?
I’ve got answers 🙌🏽
I want your experience with Carmel Creates to be as smooth and joyful as possible! Before you send an email, take a peek below to see if your question has already been answered.
If you still need help, you can always reach out to me here!
Product & Template FAQs 📄
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Your digital product will be available for instant download after checkout. You'll also receive a copy by email.
The download link sent by email expires after 24 hours. If it expires, simply click the link, and a new email with a fresh link will be sent to you.
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In most cases, no.
All of my templates can be opened and edited in the free version of Canva, but for templates that contain premium elements or features (like preset animations), you will need a Canva Pro account to ensure all features work seamlessly after downloading.
Pro elements like photos, fonts and graphics can be easily swapped out for free ones, or you can upload your own.
Templates that have premium elements will be clearly stated in the product listing. So be sure to read the product description thoroughly.
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Yes! That is the best part. Every single color, font, image, and layout is 100% customizable. You can even drop in your own Canva brand kit with just a few clicks to make the aesthetic completely your own.
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Your purchase includes a single personal use license, which means the digital products are for your own personal or business use only (they cannot be used for client work unless explicitly stated otherwise).
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My products do not include MRR (master resell rights) / PLR (private label rights).
You may not resell, redistribute, claim ownership, or recreate my products to sell as your own. Also, sharing Canva product links is not permitted. I kindly thank you for respecting my time and hard work.
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Reach out to me with the name and email address you used to make your purchase, and I’ll look up your order and send a fresh link your way as soon as possible. You can contact me here.
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Refund policy: Because digital products are delivered instantly, I am unable to offer refunds, cancellations, or exchanges. However, I want you to be completely happy with your purchase. If you run into any issues, please contact me. 😊
Canva & AI Tutorials ✨
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Not at all! I teach with the absolute beginner in mind. My tutorials are step-by-step, easy to follow, and completely jargon-free. We will take it one click at a time together!
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Definitely not. I am all about keeping things accessible! I focus heavily on the AI tools already built right into Canva, as well as free (or very affordable) AI resources that are perfect for content creators on a budget.
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I know you are busy creating content, so my tutorials are designed to be quick and actionable. Most of my tips can be learned and applied in just a few minutes, instantly saving you hours of future design time!
General Inquiries 👩🏽💻
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Right now, I am pouring all of my creative energy into the Design Shop and creating quality educational content for you! Because of this, I am not currently taking on custom client work.
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I am always open to connecting with fellow creators and aligned brands! Please fill out the form on my contact page with your idea, and let’s chat.
Still have questions?
No worries! Tap the button below, and I’ll take care of you.